FAQ
Short answers about requests, offers, payment and joining as a provider.
A services marketplace that connects people who need a job done with verified providers in that trade. You describe the job once, it reaches providers in that trade, and they send you offers with a price and a timeline so you can choose.
Yes. Creating an account, posting requests and sending offers are free for customers and providers.
On the iOS app, the Android app and the website, with the same account, in Arabic or English.
From “New request”: pick the service and specialization, write a clear title and description, add photos or a video if you like, set an approximate budget and how long to receive offers, then review before publishing.
You choose when publishing, from 1 to 10 days. You can extend it from the request page if you need more time.
Each offer has a price, a duration and a note from the provider. You can open their profile to see their work and ratings, and message them before accepting. Accepting an offer opens the request chat between you.
Yes, from the request page as long as it has not been completed. Providers who sent offers are notified.
The budget on your request is a guide for offers. The actual price is what the provider puts in their offer, and you pick the one that suits you.
There is no in-app payment at the moment. You pay the provider directly, as you agree in the chat. We recommend agreeing on the details in writing in the chat.
Shekel, US dollar and Jordanian dinar; you choose when creating the request.
From “Join as a provider” in your account: pick your categories and specializations, add your location, address and phone, and accept the terms. You also attach an ID photo and a face photo for verification, which are optional on some platforms. Our team reviews it within 24–48 hours.
To verify that a provider is a real person matching their ID. Whether they are required depends on the platform, and they are optional in the iPhone and iPad app. Providers who send them and are approved get a «Verified» badge. These photos are never shown to other users; only the review team sees them.
The application page shows the review notes and the fields to fix. Update them and resubmit, and it goes back to review.
Yes, as long as the customer has not accepted it.
Our team reviews every application before approval, and providers whose identity we verified show a «Verified» badge next to their name. Their profile shows their published work and ratings from customers they served.
You can report or block the user or post from the options menu, and contact support from inside the app.
In the app they arrive once you allow them. On the website, turn on “Browser notifications” from the notifications page.
In the app’s account settings, choose “Delete account” and confirm.
Write to us and the support team will reply.